Due to the outbreak of Covid-19 and subsequent government restrictions, many of our StashPoints have had to close. We are trying to keep our website as up to date as possible, but please note that if you cannot use a booking due to changes in your travel plans or a StashPoint being closed, we will refund your booking entirely. Please drop us an email at [email protected] with your booking ID.

Do you need somewhere to store your luggage? You’ve come to the right place! We work with a network of thousands of shops and hotels who have secure extra space. Customers place bookings through our website or app to store in one of our convenient StashPoints. Once you’ve booked you’ll get a confirmation e-mail. All you need to do is show this on your phone to the host when you drop off your luggage at the StashPoint and remember to bring photo ID.

Yes, absolutely. All of our StashPoints are vetted by Stasher and have a secure area for storing your luggage. You will receive a uniquely numbered luggage tag and each bag is insured for up to £1000.

We're very sorry - rarely factors out of our control mean shops may be open different times to their normal opening hours. If this is the case, call us straight away on +4420 3355 3544. We will a) contact the host to find out how soon they can open; or b) if we can't reach them, arrange for storage as nearby as possible. If neither are possible, we will of course refund you for the inconvenience. Within reason, we may help cover alternative travel arrangements you may need to make.

If you have a plane to catch, we strongly recommend not missing your flight. It is normally cheaper to ship bags than to re-book a plane ticket. This is why we also insist that you keep all necessary travel documents with you.

Please do take careful note of the opening hours - if you arrive after the StashPoint has closed to collect your luggage, there is not a lot we can do, but we will always try our best to help.