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Frequently Asked Questions

Stasher looks great... How does it work?

Do you need somewhere to store your luggage? You’ve come to the right place! We work with a network of thousands of shops and hotels who have secure extra space. Customers place bookings through our website or app to store in one of our convenient StashPoints. Once you’ve booked you’ll get a confirmation e-mail. All you need to do is show this on your phone to the host when you drop off your luggage at the StashPoint and remember to bring photo ID.

Okay, seems easy. Is it safe?

Yes, absolutely. All of our StashPoints are vetted by Stasher and have a secure area for storing your luggage. You will receive a uniquely numbered luggage tag and each bag is insured for up to £1000.

How much does it cost?

Stasher’s aim is to provide convenient storage at up to 50% less than station luggage facilities. In most of our locations the price is just £6, €6 or $6 per item per day - select a StashPoint to see exact price. Station left luggage facilities are few and far between, and of the ones that remain, prices are extortionate. Our StashPoints are located just a few minutes walk from all main tourist attractions and transport hubs, and cost over 50% less. Plus, your bag is insured up to £1000!

Is there a size limit on what I can store?

We don’t charge by size, just by numbers of bags - one price fits all! Get in touch if you have any specific requirements, we’ll do our best to accommodate them.

Can I extend my booking / add more bags?

Certainly! We can’t do this for you as we do not store card details, so place place another booking for the extra days/ bags and email us at [email protected] with your original and new booking IDs. We will then update the host of the extension / addition!

Do I need to book in advance?

It's always good to book in advance, but many people book the day before or on the same day. Most of our places have lots of space for bags so you can book last minute on our website or mobile app!

Is there a Stasher app?

Yes! Find us on the App Store and Google Play. Feel free to give us 5 stars!

Where can I find a StashPoint?

With thousands of locations worldwide, Stasher is wherever you need us to be! Simply type in your location into the search bar, and the website will automatically search locations in order of proximity. Here you can see the price per bag and each site’s opening hours. If we don’t have a StashPoint in your city, write to us at [email protected] to let us know where you’d like us to be - we’re always expanding! If you’d like to work with us as a host, click "Become a host" at the top of the page to get in touch.

What sort of thing can I store with Stasher?

Our main focus is suitcases, but we can store bikes, sports equipment and strollers too, please email us if you have a particular request and we’ll do our best to accommodate it!

Can I leave my passport/ other travel documents in my bag?

No. No passports or travel documents should be left within your bags while they are stored with Stasher. Keep travel documents with you at all times.

What about my valuable items? Are they insured?

Please be advised that valuables, including electronics and travel documents, are stored at your own risk. Stasher’s insurance policy (brought to you by Guardhog, underwritten by Hiscox) covers your storage up to £1000 (or equivalent in other currencies) against loss, theft and damage. We recommend you don’t store luggage worth more than this value, because in the unlikely event of an incident, you will not be able to claim more than £1000 per luggage. Our T&Cs prohibit storage of certain items, including cash and securities. Please see our insurance page for more details.

Does the booking have to be made online?

Yes, bookings must be made online through the website or via our app for insurance and security purposes. The booking process only takes a minute and the website is mobile friendly. Cash payments in store are not accepted. You are not protected by our insurance cover if you do not book online.

Help! I’m running late, can I still collect my luggage?

No worries! We know plans change. The drop off / pick up times are only intended as an estimate. Just double check the StashPoint’s opening hours, and that your booking is within the length of time you paid for, and there won’t be any problems!

Can I store my bag for longer than a few days?

Yes! If you require long-term storage, get in touch at [email protected] and we’ll get back to you with a discounted quote.

What do I need to bring with me on the day?

You only need your proof of booking (on your phone is fine!), a copy of your photo ID to show the host - and your bags! You will be given a ticket that matches the tag attached to your stored bag. When you collect your bag, bring this counterpart and your ID.

Can I get a refund?

We know plans change so any booking can be cancelled up until the drop off window begins. To cancel your booking please log into your account, and under ‘My Bookings’ find the booking you’d like cancelled and refunded. We cannot refund bookings after the drop off time has elapsed unless in special circumstances, e.g. a delayed flight, or if you made a booking in error and have placed a new booking. In this case, please email [email protected] with documentation (e.g. screenshot of flight delay or new booking ID) and we will see what we can do.

Can I change the name on a booking / can someone else pick up?

For specific changes of name on a booking or requests for different people to pick up / drop off, please email [email protected] ahead of time and we’ll update the host! Remember, the new person must also present the booking confirmation number and ID.

Help! The StashPoint is closed.

We're very sorry - rarely factors out of our control mean shops may be open different times to their normal opening hours. If this is the case, call us straight away on +4420 3355 3544. We will a) contact the host to find out how soon they can open; or b) if we can't reach them, arrange for storage as nearby as possible. If neither are possible, we will of course refund you for the inconvenience. Within reason, we may help cover alternative travel arrangements you may need to make.

If you have a plane to catch, we strongly recommend not missing your flight. It is normally cheaper to ship bags than to re-book a plane ticket. This is why we also insist that you keep all necessary travel documents with you.

Please do take careful note of the opening hours - if you arrive after the StashPoint has closed to collect your luggage, there is not a lot we can do, but we will always try our best to help.

I’d like to earn some extra cash… How can I sign up to become a host?

To be a host, you need to run a business with storage space for at least 5 bags. The most successful hosts have late hours and/ or are close to transport hubs or tourist attractions.

What’s in it for me as a host?

At Stasher we aim to connect local shops and hotels who have unused secure space (such as a back room or basement) with tourists who need somewhere to store their bags - Stasher is a great way to monetise this spare space! You make money on every bag you store, right from the first bag, and there are no set up fees. Many of our hosts make around £100 a month, and those in prime locations can make up to £1000 a month. As Stasher grows, these figures will only rise. Our research shows that 25% of Stasher customers go on to buy something from the StashPoint when they drop off their luggage.

Count me in! What do I need to do next?

It’s easy: Stasher HQ takes care of everything in terms of of organisation, administration and insurance. You’ll receive email updates of when bookings come in, and you can check them online on your Host Stashboard, and all you need to do is follow the security procedure when a customer drops their luggage with you. This involves checking their booking reference, ID, asking security questions and storing their bags safely until they return. We’ll send you a Welcome Pack with everything you need!

Is there a vetting process?

Security is our top priority at Stasher; it’s equally important for us, for customers, and for hosts to have confidence in our business and running smooth operations. So StashPoints will only be approved and featured on our website once they have passed our checks. These checks include: having a secure storage space (either a basement, backroom or garage) that is only available to StashPoint staff; the space is lockable and there is always a member of staff available to monitor access to it; the Stasher team must be satisfied that you are able to competently run the bag drop and collection process. We are looking for friendly staff who will give customers confidence in using Stasher and encourage them to return. We periodically run inspections of our StashPoints to ensure operations are up to standards. We respond quickly to any feedback less than 5-star. Hosts found to be negligent and not up to our standard will be given one final warning, before being dropped from our network.