Book online for instant confirmation - payments cannot be taken in store

Frequently Asked Questions

Stasher looks great...How does it work?

Do you need somewhere to store your luggage? You’ve come to the right place! Stasher is a simple concept based on AirBnB. We work with a network of hundreds of shops and hotels who have secure extra space. Customers place bookings through our website to store in one of our convenient StashPoints. Once you’ve booked you’ll get a confirmation e-mail - all you need to do is show this on your phone to the host when you drop off your luggage at the StashPoint. Also remember to bring photo ID - just like with Collect Plus.

Okay, seems easy. Is it safe?

Yes, absolutely. All of our StashPoints are vetted by Stasher and have a secure area for storing your luggage. You will receive a uniquely numbered luggage tag and each bag is insured for up to £1000.

Where can I find a StashPoint?

With thousands of locations worldwide, Stasher is wherever you need us to be! Simply type in your location into the search bar, and the website will automatically search locations in order of proximity. If we don’t have a StashPoint in your city, write to us at [email protected] and we’ll find you one! If your business would make a good StashPoint, get in touch!

What sort of thing can I store with Stasher?

Our main focus is suitcases, but we can store bikes, sports equipment and strollers too, let us know if you have a particular request and we’ll do our best to accommodate it!

Can I leave my passport/ other travel documents in my bag?

No, no passports or travel documents should be left within your bags while they are stored with Stasher. Keep travel documents with you at all times.

What about my valuable items? Are they insured?

Please be advised that valuables, including electronics and travel documents, are stored at your own risk. Stasher’s insurance policy - brought to you by Guardhog, underwritten by Hiscox - covers your storage up to £1000 against loss, theft and damage. We recommend you don’t store luggage worth more than this value, because in the unlikely event of an incident, you will not be able to claim more than £1000 per luggage. Our t&cs prohibit storage of certain items, including cash and securities. Please see them, and our insurance page, for more details.

Do I need to book in advance?

Yes, bookings need to be made online but bookings are valid as soon as they are placed, so you can book them last minute and out and about if you have a smartphone!

And does the booking have to be made online?

Bookings need to be made online through the website for insurance and security purposes. The booking process only takes a minute and the website is mobile friendly. Cash payments in store are not accepted. You are not protected by our insurance cover if you do not book online.

Help! I’m running late, can I still collect my luggage?

No worries! We know plans change. The drop off/ pick up times are only intended as an estimate. Just double check the StashPoint’s opening hours, and that your booking is within the length of time you paid for, and there won’t be any problems!

How much does it cost?

Stasher’s aim is to provide convenient storage at up to 50% less than station luggage facilities. The price is just £6, €5 or $5 per item per day, see pricing page for more details. Station left luggage facilities are few and far between, and of the ones that remain, the prices are extortionate. Our StashPoints are located just a few minutes walk from all main tourist attractions and transport hubs, and cost over 50% less! Plus, your bag is insured up to £1000!

Can I store my bag for longer than a few days?

If you require long-term storage, get in touch on [email protected] and we’ll get back to you with a discounted quote.

What do I need to bring with me on the day?

You only need your proof of booking (on your phone is fine!), a copy of your photo ID to show the host - and your bags! You will be given a ticket that goes with your bag, which matches with the luggage tag attached to your bag. When you collect your bag, bring this counterpart and your ID.

Is there a size limit on what I can store?

We don’t charge by size, just by numbers of bags - one price fits all! Get in touch if you have any specific requirements, we’ll do our best to accommodate them.

I don’t need to store my bags anymore, can I get a refund?

Of course, we have a flexible refund policy! Please send us an e-mail to [email protected] with your reservation ID and we’ll get that done for you ASAP.

My plans have changed, can I amend my booking?

Sure thing, just e-mail us on [email protected] with your reservation ID and the changes you want to make, we’ll help you out from there.

Can I drop something off for someone else to pick up?

Unfortunately not. If you have a problem, please send an e-mail to [email protected]

Help! The StashPoint is closed.

We're very sorry - sometimes factors out of our control mean shops open late. If this is the case, call us straight away on +4420 3355 3544. We will i) contact the host to find out how soon they can open; or ii) if we can't reach them, arrange for storage as near as possible. If neither are possible, we will of course refund you for the inconvenience. Within reason, we may help cover alternative travel arrangements you may need to make.

If you have a plane to catch, we strongly recommend not missing your flight. It is normally cheaper for you to ship bags than to rebook a plane ticket. This is why we also insist that you keep all necessary travel documents with you.

Please do take careful note of the opening hours - if you arrive after the StashPoint has closed to collect your luggage, there is not a lot we can do, but we will always try our best to help.

I’d like to earn some extra cash… How can I sign up to become a host?

To be a host, you need to run a business with storage space for at least 5 bags. The most successful hosts have late hours and/ or are close to transport hubs or tourist attractions.

What’s in it for me as a host?

At Stasher we aim to connect local shops and hotels who have unused secure space (such as a back room or basement) with tourists who need somewhere to store their bags - Stasher is a great way to monetise this spare space! You make money on every bag you store, right from the first bag, and there are no set up fees. Many of our hosts make around £100 a month, and those in prime locations can make up to £1000 a month. As Stasher grows, these figures will only rise. Our research shows that 25% of Stasher customers go on to buy something from the StashPoint when they drop off their luggage.

Count me in! What do I need to do next?

It’s easy: Stasher HQ takes care of everything in terms of of organisation, administration and insurance. You’ll receive email updates of when bookings come in, and you can check them online on your Host Stashboard, and all you need to do is follow the security procedure when a customer drops their luggage with you. This involves checking their booking reference, ID, asking security questions and storing their bags safely until they return. We’ll send you a Welcome Pack with everything you need!

Is there a vetting process?

Security is our top priority at Stasher; it’s equally important for us, for customers, and for hosts to have confidence in our business and running smooth operations. So StashPoints will only be approved and featured on our website once they have passed our checks. These checks include: having a secure storage space (either a basement, backroom or garage) that is only available to StashPoint staff; the space is lockable and there is always a member of staff available to monitor access to it; the Stasher team must be satisfied that you are able to competently run the bag drop and collection process. We are looking for friendly staff who will give customers confidence in using Stasher and encourage them to return. We periodically run inspections of our StashPoints to ensure operations are up to standards. We respond quickly to any feedback less than 5-star. Hosts found to be negligent and not up to our standard will be given one final warning, before being dropped from our network.