Why customers trust us to store their bags
However, I must comment that perhaps the rates should be on an hourly basis plus a cheaper rate overall if it is for the whole day. We only had our bags stored for 3 hours.
Our luggage was safely stowed while we explored the city. We took in a nationals game then retrieved our belongings and headed to our B&B.
First time using this service and it was excellent. Worked like a dream and I highly recommend it. Will be using again.
The booking process was seemless. The baggage drop off and collection was straightforward. Will definitely use this service again.
The Stasher app was easy to use. Excellent locator map gave us many options including each location hours of operation. Directions were spot on. 👍
Super, box was 3 min to walk from King's cross station. The medium size box was big enough for two backpacks and a unicorn (from Harry Potter studios) :)
Very smooth booking, drop-off and pick-up process on my first time using this service. Will use again in similar situations.
Very easy app to use, quickly found what a convenient site to store my bag for a few hours which is all I needed
Excellent service. Easy to book. Pleasant interaction with staff who were very helpful and flexible. Very close to city centre.
Muy comodo y facil buscar lugar cerca de donde uno esta. No lo había utilizado hasta ahora pero para ser un imprescindible de mis viajes.
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Why store your bags with Stasher
Millions of Bags Stored Safely
100% Satisfaction Guarantee
Half the Price of Station Lockers
Flexible Cancellation
8100+ Stashpoints
24/7 Customer Support
Fast and Safe Payment
Excellent Reviews
Frequently asked luggage storage questions
Is Stasher’s luggage storage in Surfers Paradise safe?
Stasher’s team vets each partner (we call them Stashpoints) to be certain that your luggage will be safe. We only work with trusted partners, and we regularly screen their performance to make sure they meet our quality standards. As policy, your luggage should be stored in a securely locked room. We also guarantee each bag for up to A$2,100 in the unlikely case that anything gets lost, damaged, or stolen.
How does Stasher work?
Stasher puts you in touch with a network of local hotels and businesses that offer affordable luggage storage in Surfers Paradise. Book online, drop your bags off, and continue exploring the city!
Where can I store my luggage in Surfers Paradise?
Stasher offers award-winning, safe, and convenient luggage storage near key Surfers Paradise attractions and main transportation hubs. Simply search on our map and you will see all our options for where you can leave your belongings.
How much does it cost to store my luggage in Surfers Paradise?
Luggage storage in Surfers Paradise costs from A$7.99.
Is there a size limit for luggage storage with Stasher?
No. Our flat fee per day includes oversized or overweight items. However, you may wish to contact your Stashpoint before booking to make sure the location has space to accommodate exceptionally large items like surfboards or upright basses.
What will happen in case I have a problem with my booking?
Our award-winning customer service is always on hand to help you out. Chat to us using the online chat tool, email us at [email protected], or give us a call! We pride ourselves in taking care of our customers. Our stellar track record has earned us customer service awards from Feefo and Visit England, while more than 1640184 reviews give us an average rating of 4.9! We are also the top-rated luggage storage platform on Trustpilot.
What if I need to change my drop-off and pick-up times?
We ask for approximate drop-off and pick-up times so that we can prepare for your arrival. However, you can always change your plans, as long as it is within the business' opening times. If you need to extend your booking for extra days, please visit stasher.com/support and get in touch.
How long can I store my luggage in Surfers Paradise?
You can store your baggage at one of our Surfers Paradise luggage storage locations for a few hours, days, or even months. We offer discounts for extended storage. It’s up to you.
Are there left luggage lockers in Surfers Paradise?
There are many left luggage lockers in Surfers Paradise. Stasher also has multiple locations throughout the area in which you can easily store your luggage. Each item you store is guaranteed for up to A$2,100 and costs only A$7.99 per day.
Do I need to book in advance?
It's always good to book in advance, but many people book the day before or on the same day. Most of our places have lots of space for bags so you can book last minute on our website or mobile app!
Is there a Stasher app?
Yes! Find us on the App Store and Google Play. Feel free to give us 5 stars!
Help! My Stashpoint is closed. What do I do now?
In that case, contact us at +44-20-3355-3544. We'll either liaise with the host for expedited opening, arrange nearby storage, or, if impossible, offer a refund for the inconvenience and potentially assist with necessary travel adjustments. For flights, prioritize not missing them as shipping bags is often cheaper than rebooking; always keep crucial travel documents with you. Note the Stashpoint's operating hours carefully; we may be limited in assistance for late arrivals, but will always strive to help.
Can I get a refund?
We know plans change so any booking can be cancelled up until the drop off window begins. To cancel your booking please log into your account, and under ‘My Bookings’ find the booking you’d like cancelled and refunded. We cannot refund bookings after the drop off time has elapsed unless in special circumstances, e.g. a delayed flight, or if you made a booking in error and have placed a new booking. In this case, please email [email protected] with documentation (e.g. screenshot of flight delay or new booking ID) and we will see what we can do.
Can I extend my booking / add more bags?
Certainly! We can’t do this for you as we do not store card details, so place another booking for the extra days/ bags and email us at [email protected] with your original and new booking IDs. We will then update the host of the extension / addition!
What payment methods do you accept?
Stasher accepts all major credit and debit cards, including Visa, MasterCard, and American Express, as well as payments through Apple Pay and Google Pay. All payments are secure and processed quickly.
How do I retrieve my luggage once I’ve stored it?
When you return to collect your luggage, simply present your Booking ID along with either the counterpart tag or a photo of your luggage. The host will then retrieve your bag from the secure storage area. We appreciate feedback, so if you had a good experience, please consider leaving us a review. It helps us monitor and support our hosts.
What happens if I don’t pick up my luggage on time?
No worries! We understand that plans change. The drop-off and pick-up times are just estimates. As long as your booking is within the duration you’ve paid for and the StashPoint is open, you won’t encounter any issues. If you arrive after the location has closed, please contact our support team. If you're unable to collect your luggage the next day, we can arrange shipping for you and provide the associated costs and options.
What is Stasher’s cancellation policy?
You can cancel your booking anytime before the scheduled drop-off time through your Stasher account under 'Bookings.' You’ll have two options: a 50% refund or 100% credit for future bookings. If the drop-off time has already passed, refunds aren’t guaranteed, but you can still email [email protected], and our team will review your request.
Can I store valuable items (e.g., electronics, documents)?
Every bag booked through Stasher is covered by a guarantee of up to A$2,100 against theft or damage while stored at our StashPoints. While we prioritize the safety of your luggage, we strongly advise against storing essential travel documents, keys, or valuable electronics such as phones. Please note that only bags booked directly through Stasher are covered by our guarantee. Paying cash directly to the StashPoint violates our terms and conditions, and we will not be able to cover such bookings. Additionally, our T&Cs prohibit the storage of certain items, including cash and securities.
Do I need to bring identification to store my luggage?
Yes, you’ll need to bring your proof of booking (a digital copy on your phone is fine), along with a valid photo ID to show the host, and, of course, your bags! Please follow the same process when returning to collect your luggage.
Can someone else pick up my luggage for me?
If someone else needs to pick up or drop off your luggage, please email [email protected] in advance so we can update the host. The new person will also need to present the booking confirmation number and a valid ID.
Can I pay in store?
No, all bookings must be made online through our website or app for security and guarantee purposes. The process is quick and mobile-friendly, taking just a minute to complete. Cash payments in-store are not accepted, and bookings made outside our platform are not covered by our guarantee.
What sort of items can I store with Stasher?
Our primary focus is on storing suitcases, but we can also accommodate bikes, sports equipment, and strollers. If you have a specific request, feel free to email us, and we’ll do our best to accommodate your needs!.
How to store luggage in Surfers Paradise
1. Find
Securely find, book, and pay for luggage storage online.
2. Stash
Safely store your bags at approved hotels and shops.
3. Collect
Retrieve your bags later, following a day of hassle-free travel.
Download our app & store your bags today
Luggage storage everywhere with the Stasher App
