Stasher vs LuggageHero for Luggage Storage

Both Stasher and LuggageHero let you drop bags at local shops, hotels, or cafés while you get on with your day. The model is the same: book through an app, walk to the partner location, leave your bags, pick them up later. But when you look closely at the customer experience, pricing transparency, and what happens when something goes wrong, significant differences emerge. Here is the full comparison.

Trustpilot: The Number That Matters Most

When you leave your belongings with a stranger through a platform you found on your phone, the most honest signal of whether that service delivers is what thousands of other travellers say about it — independently, after the fact.

Stasher holds a 4.9 out of 5 on Trustpilot, and is rated the top luggage storage platform on the platform worldwide. More than 90% of reviews are five-star. Stasher has also earned Customer Service awards from Feefo and Visit England — external recognition that the experience holds up under scrutiny. This score, across thousands of real reviews, is Stasher’s single strongest credential.

LuggageHero’s Trustpilot score is 3.9 out of 5, across approximately 2,000 reviews. That’s a full point lower. More significantly: around 24% of those reviews — nearly one in four — are one-star ratings. The complaints are consistent enough to form a pattern: hidden fees not shown upfront, the exact location of the storage point withheld until after payment, and inaccurate opening hours causing wasted journeys.

LuggageHero does show a higher star rating on Google (4.7), but Google aggregates reviews across all locations and types of interactions, including walk-in customers. Trustpilot captures specifically the platform-level service experience — the booking process, the guarantee, the support — which is exactly what you’re evaluating when choosing a luggage storage app. On that measure, the gap is substantial.

Stasher wins.

Pricing: The Gap Between LuggageHero’s Headline and Reality

This is where LuggageHero’s marketing and LuggageHero’s actual pricing most visibly diverge — and where Stasher’s advantage is sharpest.

Stasher’s London pricing starts from £1.99 per bag per day, with 620+ locations across the city. The price is flat-rate regardless of bag size or weight, shown clearly before you book, and unchanged at checkout.

LuggageHero’s Google listing advertises storage “From £1.49” — but that’s an hourly rate, not a daily one. On LuggageHero’s own app, the actual daily rate at London locations is consistently shown as £6.49 per day. Across multiple London listings — Victoria Station, London Bridge, Tower of London — £6.49/day is the standard price you’ll find.

That’s a daily rate 226% higher than Stasher’s starting price of £1.99, or more than 3× the cost for the same basic service. For a family storing three bags for a day, the difference runs to over £13.

The £1.49 headline is technically the per-hour rate — useful if you’re genuinely storing bags for one hour. But almost no one stores luggage for an hour. The realistic daily price is £6.49, and presenting a per-hour figure as the lead price in search results is the kind of framing that earns a service a 24% one-star rate on Trustpilot.

For groups with multiple bags, the gap compounds further: three bags at LuggageHero cost £19.47/day; the same three bags at Stasher start from £5.97.

LuggageHero’s hourly structure does have a genuine use case for very short stays — if you arrive at 11am and leave at 1pm, two hours’ storage costs less than a flat daily rate. Outside that specific scenario, Stasher is substantially cheaper.

Stasher wins.

Bag Guarantee and Coverage

Stasher provides a guarantee of up to £1,000 per bag against loss, theft, or damage, on every booking made through the platform.

LuggageHero’s standard guarantee is £500 per bag, included automatically on every booking — significantly lower than Stasher’s. LuggageHero does offer optional insurance that can extend this to around £2,200, but it requires their proprietary security seal to be applied at drop-off and costs extra. For most travellers unaware of the seal requirement, the effective coverage remains the £500 baseline.

Stasher wins.

Coverage and Locations

Stasher has over 3,800 partner locations in 890+ cities worldwide. In London, that means 620+ options spread across neighbourhoods, transport hubs, and tourist areas — enough that there is almost always a Stasher location within walking distance of where you need it.

LuggageHero operates in a smaller number of cities. Its London network has 250+ locations — present but thinner than Stasher’s 620+, and some reviews note that convenient central locations can be harder to find than the app suggests.

Stasher wins.

Booking Transparency

Stasher shows you the exact location — including the partner’s name, address, photos, opening hours, and customer reviews of that specific shop — before you pay. You know exactly where you’re going and what to expect.

LuggageHero does not reveal the precise location of your storage point until after you’ve paid. Reviews document travellers who completed payment, found the location inconvenient, and then struggled to get a refund. For someone navigating an unfamiliar city on a schedule, this is a genuine problem.

Stasher wins.

Where LuggageHero Has an Edge

Hourly pricing. If your train arrives at 11am and you’re on an evening train at 1pm, LuggageHero’s per-hour model means you pay for exactly two hours rather than a full day. For very short stays, this can be meaningful — especially with Stasher’s flat-day pricing model. It’s the one scenario where LuggageHero’s approach has a structural advantage.

Free cancellation (cash). LuggageHero offers a full cash refund on any cancellation made before your scheduled drop-off, with no same-day fees. Stasher’s cancellation policy gives you a choice: a 50% cash refund, or a 100% credit to use on a future booking. For a regular traveller, the 100% credit option makes the policies broadly equivalent in value. For someone who may never use luggage storage again, LuggageHero’s cash refund is the better deal.

Book now, pay later. LuggageHero offers the option to book a spot without paying upfront, settling the cost at drop-off. This provides flexibility if your plans are uncertain.

Verdict

For the vast majority of travellers — storing bags for several hours or a full day, wanting to know exactly where they’re going before they commit, and expecting to be covered properly if something goes wrong — Stasher is the better service on every material measure: Trustpilot score, pricing, insurance coverage, location transparency, and customer support. LuggageHero’s real daily rate of £6.49 is 226% more than Stasher’s starting price of £1.99, its standard bag guarantee is capped at just £500, and nearly one in four of its Trustpilot reviews are one star. LuggageHero does have genuine advantages worth acknowledging: a full cash refund on cancellations (Stasher offers 50% cash or 100% credit), hourly pricing that works out cheaper for very short stays of an hour or two, and a book-now-pay-later option. But for the majority of travellers storing bags for a half day or more, these advantages don’t offset the pricing gap and the significantly weaker customer experience record.

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