In the hospitality industry, one is aware that it’s a competitive field whereby hotels will seek to differentiate themselves occasionally. Besides cleaning rooms and effectively responding to guests’ needs, several less obvious features and services can significantly improve guests’ stays and define a particular establishment.
Personalised Room Preferences
As more and more emphasis is placed on the importance of providing individual experiences to clients, hotels are using cutting-edge solutions that allow for personalising the environment of rooms without the guests entering the room.
They could include basics like setting the room’s temperature, lighting, and even its media players so guests turn the space into their own on arrival.
This sort of customisation is possible with the help of complex property management systems that not only recall the guests’ preferences regarding the subsequent stay, but also consider these preferences when providing services during the present visit, for example this PMS.
A guest may select a room atmosphere similar to the warmth of home, which makes them more satisfied and attached to the hotel. Property management systems have been regarded as a quantum leap forward in the hospitality industry.
In-Room Fitness Kits
A physical workout during travel is crucial to most travellers, and thus, there’s a need to keep a routine.
Being well aware of this, the new generation of hotels has introduced a concept of in-room fitness kits, which can be defined as a service where convenience is brought into the realm of personal fitness.
Some of the best fitness equipment in these kits includes stretching apparel like yoga pants and mats, resistance bands, kettlebells, and lighter dumbbells, among other products.
In addition to offering exercise equipment in a hotel room or a gym, guests can use a laptop, tablet, or smartphone or simply their room with an internet connection to perform classes or workouts from different fitness applications, from yoga training to HIIT.
Local Experience Packages
To improve the overall experience of hotel guests, hotels are also entering into business relationships with local companies to provide tailored packages that will allow guests to experience the destination in ways never before experienced.
These packages include anything from tours of vineyards with private tastings to having a meal with local chefs and learning how to prepare meals, as well as walking tours that include street art and historical tours.
These are interest-based tourism based on the culinary arts, adventure sports, or the cultural heritage of the given locality. This is made possible through collaborations with local guides and other businesses.
The hotels guarantee that visitors have meaningful and enjoyable experiences. Such programs enhance the status of the guest and help create a closer bond with the place, turning a stay into an experience.
Long-Term Luggage Storage
Long-term luggage storage is essential for long-distance travellers or even multi-destination tourers. This feature lets the guests leave their belongings safely while they tour around the city or even after leaving the hotel, but still have other plans to attend to without carrying their luggage along.
It is precious to those with late-night departures or early-morning arrivals; it helps to guarantee that the actual travel disrupts the tourists’ experience of the site. Such a facility satisfies guests’ needs and targets the guests who prefer flexibility in their accommodations.
Pet-Centric Amenities
Admitting that people have taken their pets as family members, new-generation hotels have started providing services to companion animals.
These include grooming services done right within the home and walking services to help pets have as much fun during the holidays as their owners. Moreover, hotel services include specially prepared animal meals—dog food, cat treats, and other delights.
Some additional pet-friendly accommodations services include beds, toys, and kits for your pets, along with waste bags and chews, primarily found in some hotels. This means such hospitality improves the accommodation experience for those who bring pets and attracts more diverse customers.
Sleep Customisation Services
A comfortable and good night’s sleep is one of the most critical factors in any guest experience, impacting their mood and overall well-being. Noting this, the progressive hotels have accepted personalised sleep customizations depending on the customers’ sleeping requirements.
The room amenities include an array of special pillows to cater to guests with specific preferences, including hypoallergenic, feather, and memory foam pillows. Rain sounds are available in ambient sound devices to mask unfamiliar hotel sounds; other available sound types include white noise.
Also, bedtime teas contain chamomile or lavender to help the guests relax before bed. There are even hotels that can control the stiffness of the mattress, and the amount of light in the room ensures guests get the best sleep.
Personalisation Beyond the Stay
As the hospitality industry grows, the emphasis shifts not only to providing spaces to live, work, or eat but also to its experience. Hence, it is clear that hotels that go the extra mile to provide these less familiar services improve guest satisfaction and distinguish themselves from the competition.
Such capabilities directly demonstrate an understanding of the different needs of guests and the desire to offer exceptional services that guarantee guests’ attention and bring them back.
Hi! I’m James, the marketing manager at Stasher. I’m passionate about slow travel, immersing myself in new cultures and building unique memories in different places. On our blog, I share insights and stories to inspire and help you avoid pitfalls. Most importantly, I hope to make sure that you have the most rewarding travels!