Everything you need to know about how Stasher’s delivery service works — including how to get in touch, what we can store or ship, and how our temporary storage service helps when you’re between addresses.
Contacting Stasher
Our team is here to help with delivery bookings, temporary storage, or general support. Here’s how to reach us:
- Live Chat: Available 24/7 on our website, with average response times under 5 minutes. This is the fastest way to get help.
- Email Support:
- General enquiries:
[email protected] - Hosts and partners:
[email protected]
- General enquiries:
- Booking Issues or Delivery Questions: If you’ve already booked, please include your booking confirmation number, pickup/delivery address, or tracking reference so we can help you as efficiently as possible.
- Support Hours: We respond to emails throughout the week, with peak coverage during UK business hours.
We aim to respond to all non-urgent queries within 24 hours. For urgent matters, please use live chat.
Temporary Storage Solutions
Sometimes your items are ready to go — but you aren’t. Whether you’re moving house, heading abroad, or waiting on a new lease or term to start, our temporary storage service provides flexibility and peace of mind.
What We Offer:
- Secure short-term storage between pickup and delivery.
- Convenient when your delivery destination isn’t immediately available.
- Ideal for:
- Students moving between terms or countries.
- Travellers arriving later than their luggage.
- Expats and movers in housing transition.
How It Works:
- Book your delivery with us as usual.
- Let us know that you’ll need temporary storage — ideally during booking or via email/live chat.
- We’ll collect your items and store them securely in one of our partner facilities.
- When you’re ready, just tell us where and when to deliver — we’ll take care of the rest.
Storage Conditions:
- Items are held in clean, dry, secure environments.
- Minimum storage duration: 1 day. Maximum duration: typically up to 30 days, but longer can be arranged on request.
- Pricing varies by location, volume, and duration — our team will give a quote upfront.
If you are looking for more short-term storage options, you can book your luggage storage here.
Prohibited and Restricted Items
To comply with courier rules, safety regulations, and insurance limitations, there are certain things we can’t accept for delivery or storage.
Prohibited Items (Not Accepted Under Any Circumstances):
- Perishable goods: Anything requiring refrigeration or prone to spoiling.
- Illegal items: Including drugs, unlicensed weapons, and counterfeit goods.
- Cash, passports, or precious metals: These are not covered under our protection policy.
- Live animals or plants.
- Flammable, explosive, or corrosive substances: This includes petrol, aerosol cans, fireworks, and strong acids.
- Human remains or anything subject to cremation/burial regulations.
Restricted Items (Can Sometimes Be Sent, With Conditions):
- Batteries:
- Lithium-ion batteries must be under 20Wh (for single-cell) or 100Wh (multi-cell).
- They must be installed inside a device (e.g. in a laptop or phone) and clearly labelled.
- Alcohol:
- Can usually be sent within the UK and EU.
- Shipping outside of the EU (e.g. to the USA) may require a producer/reseller licence and may be subject to customs clearance delays.
- Tobacco products:
- Generally not allowed in international personal shipments.
- Liquids and aerosols:
- Often disallowed or heavily restricted by air freight carriers. If permitted, they must be tightly sealed and within limited quantities.
If you’re unsure whether your item is allowed, please contact us before booking. Sending prohibited goods may result in disposal without refund and may affect your right to claim for loss or damage.
Final Notes
- All items shipped via Stasher must be securely packaged in strong boxes or suitcases.
- We recommend that high-value items are shipped with insurance.
- Please ensure that sender and recipient contact details are included inside and outside your package.
