Stasher vs LuggageHero: A Head-to-Head (Objective) Comparison

Arranging a trip is by no means an easy task.

You need to take care of transportation, accommodation, the things you’ll pack, travel insurance, and many more which can make the process overwhelming.

So the last thing you’d want to worry about is dragging your luggage around when you don’t have a safe place to store it.

This is where several luggage storage apps come in, such as LuggageHero and our very own Stasher, which we’ll try to compare as objectively as possible, in order for you to make the right choice.

P.S: If planning your trip still seems complicated, give our travel checklist a go!

What is Stasher?

To start things off, let’s give an overview of what Stasher is all about.

The idea came about in 2015, when people were asking Anthony (Stasher’s co-founder) whether they could store their stuff at his home near King’s Cross

Jokingly he would reply “Sure, but I’m charging you for it”, and that was the lightbulb moment!” 💡

Starting from just a few corner shops, Stasher now has a network of over 4.500 hotels and shops in over 900 cities worldwide, where you can safely store your luggage for a few hours or days.

From London and New York, to Edinburgh and Barcelona.

You can also find available locations (which we call Stashpoints) in various museums around the world, as well as major airports and train stations like London Luton and Waterloo Station.

We might be slightly biased, but our customer reviews talk for themselves!

And if you’re not convinced by how easy it is to find a location to store your luggage, why not give Stasher a quick go yourself?

As you can see, finding an available Stashpoint is a piece of cake!

We’ll dive deeper into what Stasher is all about moving forward, but for now let’s do a quick overview of LuggageHero.

What is LuggageHero?

LuggageHero is one of the most prominent luggage storage apps out there.

You can use it to store your bags in various locations around the world, in just a few simple steps.

The platform has good customer reviews as well, offers a variety of locations to store your bags in, and similarly to Stasher there’s insurance in case your luggage gets damaged or stolen.

By a quick look, both Stasher and LuggageHero seem like great options when it comes to storing your luggage… and indeed they are! 

But how do they compare with each other when it comes to important factors, such as:

  • Pricing
  • Network
  • Customer reviews

And additional perks such as insurance?

Let’s have a closer look.

Stasher vs LuggageHero: Head-to-Head Comparison

Although we’ll analyze the pros and cons of each platform, it’s important that you do your own research as well before making your decision.

After all, there’s no right or wrong choice!

Note: All data is valid as of April 2024.

Let’s begin with the first factor.

Factor #1: Pricing

When it comes to pricing things are quite straightforward.

On one hand, prices at Stasher start from £3.95 (or €4.45) per bag/day, regardless of your bag’s size or weight.

On the other hand, LuggageHero’s pricing starts from £5.4 (or €4.5) per bag/day, but there’s also an hourly pricing of £1.19/hour (€1/hour).

As you can see, in most cases Stasher offers lower prices with the biggest difference being when paying in GBP, so when storing your bags in the UK for instance.

Factor #2: Customer Reviews

Customer reviews are another important factor to evaluate when choosing between two online services.

If we take into account the ratings from:

  • Trustpilot
  • The App store

We can see that Stasher has the following ratings:

  • Trustpilot: 4.7/5
  • App store: 4.7/5

While LuggageHero has the following:

  • Trustpilot: 1.9/5
  • App store: 4.8/5

As you can see, when it comes to App Store reviews things are pretty close, with LuggageHero having a slight advantage over Stasher.

However, there’s a big difference when it comes to Trustpilot reviews, with Stasher receiving a rating of 4.7/5, while LuggageHero only has 1.9/5

Clearly, on average, Stasher has an advantage when it comes to customer reviews, so our score is 2-0! 

Factor #3: Network of Locations

Another important factor to consider when evaluating two luggage storage platforms is their network of locations.

The more locations a platform has, the more options for you to choose from when storing your bags!

In our case, Stasher has partnered with a network of over 4.500 locations (aka Stashpoints), in more than 900 cities across 90 countries worldwide.

On the other hand, LuggageHero also offers an extensive network, with over 1.000 locations, in more than 200 cities globally.

So although both services cover the biggest and most prominent cities, Stasher once again has an advantage when it comes to its network’s size.

Factor #4: Extra Perks

Clearly, factors such as the ones we mentioned above are the most critical, but there are many more to consider in order to make the right decision.

Notably, factors such as:

  • Insurance covered
  • Customer support
  • Money-back guarantee

Should be taken into consideration.

Let’s delve deeper into things.

When it comes to insurance, Stasher offers access to a guarantee up to £2,500 (or equivalent in other currencies) against theft or damage when bags are left at its Stashpoints.

LuggageHero also offers insurance, and it will cover your bags for up to £2,200 while being stored (optional premium insurance, which you can add when making your booking).

Regarding customer support, at Stasher we offer a variety of options to contact us should you have any questions or issues with your booking, through:

  • Email
  • Telephone
  • Live chat

Similarly, LuggageHero allows its users to contact them through:

  • Email
  • Live chat

But a phone number doesn’t seem to be available on the website.

Last but not least, Stasher offers 100% money-back guarantee and free cancellation on all unused bookings.

LuggageHero also provides a refund when canceling a booking until midnight before your drop-off date. 

Plus, according to the website, for same-day cancellations a fee of €5.00/$5.00/£5.00 per bag will be charged for the booking.

All in all, both Stasher and LuggageHero have their pros and cons, making them two great options to safely store your luggage when traveling!

Now Over to You

As we mentioned, both platforms are great choices for luggage storage, especially if you’re looking for alternatives to traditional train station or airport lockers.

Despite that, when evaluating them based on the aforementioned factors (pricing, locations, reviews etc.) it seems like Stasher is slightly a better option than LuggageHero.

As we mentioned though, make sure to always do your own research to make the right decision based on your own needs!