Chris
Great customer service. I arranged and paid to drop two bags off at a location near Kings Cross. Unfortunately our train to London was cancelled and we had to cancel the trip, therefore never getting to use the Stasher service I had paid for. I didn't really expect to get a refund as the situation was no fault of Stasher, however within an hour of emailing them they had replied with a sympathetic email and a full refund. Hopefully we will rearrange the trip again soon and use this company.