Every bag booked through Stasher (formerly CityStasher) is automatically covered up to £1000 (or €1000 in Europe) against theft or damage when left at StashPoints.
Please note that we only cover bags booked through Stasher. Make sure you do not pay cash directly to the StashPoint, because we will only be able to cover items booked through Stasher. Paying directly to StashPoints is a violation of our terms and conditions.
If your luggage is stolen or damaged while in storage, please contact Stasher and we will help you to process your claim.
Please also be aware that we can only cover theft of luggage as a whole, not individual valuables within your bag. We always encourage travellers to lock their bags while travelling, especially when storing valuables. We provide free uniquely numbered luggage tags at our StashPoints to identify each bag.
Please refer to our list of prohibited items (these are available in our FAQs and our Ts & Cs) - luggage containing any prohibited items will also be disqualified from our insurance.
Although the safety of your luggage is our highest priority, we nevertheless strongly advise you not to store travel documents, keys or valuable electronics (e.g. phones) that might be essential on your trip.
If you have any questions or need to get in touch about theft or damage, please email us at [email protected] or find our phone numbers here.
Stasher's insurance is provided by GUARDHOG , a global insurtech backed by world-class insurance partners including Hiscox, RSA, Canopius and Munich Re.
GUARDHOG is registered in England and Wales number 10254155, whose registered office is at 9 Mile Water, Stockbridge, SO20 8DR. Guard Hog Ltd is authorised and regulated by the Financial Conduct Authority.