All bookings must be made online. Payments cannot be made in store.
Every bag booked through Stasher (formerly CityStasher) is automatically covered up to £750 (or €750 in Europe) against loss, theft or damage when left at StashPoints.
Stasher's insurance is provided by Guardhog, underwritten by Hiscox Ltd, a global insurer with an A+ rating by Fitch.
We offer additional insurance at select StashPoints, which extends the same cover up to £2,500.
Please read our insurance documents so you understand the cover that this policy provides, as well as the limitations and exclusions.
You can find these documents here:
Our insurance covers your luggage against loss, theft or damage. Please note that the insurance only covers bags booked through Stasher. Make sure you do not pay cash directly to the StashPoint, because our insurance will only be able to cover items booked through Stasher. Paying directly to StashPoints is a violation of our terms and conditions.
If your luggage is lost or stolen, or it is damaged while in storage, please contact Stasher and we will help you to process your claim.
Please also be aware that we can only cover theft of luggage as a whole, not individual valuables within your bag. We always encourage travellers to lock their bags while travelling, especially when storing valuables. To this end, we provide free helpful luggage seals at our StashPoints.
These are uniquely numbered and will help to keep your luggage secure - please request them!
Please also refer to our list of prohibited items (these are available in our FAQs and our Ts & Cs) - luggage containing any prohibited items will also be disqualified from our insurance.
Although the safety of your luggage is our highest priority, we nevertheless strongly advise you not to store travel documents, keys or valuable electronics (e.g. phones) that might be essential on your trip.
If you have any questions, including advice on how our policy works or how to make a claim, please call GUARDHOG on 0207 199 6610.
GUARDHOG is a registered trading name of Insurance Tailors limited, a company registered in England and Wales number 5928330, whose registered office is at 1a May Road, London, TW2 6QW. Insurance Tailors is authorised and regulated by the Financial Conduct Authority.